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Emotional intelligence is the process and awareness of understanding your own emotions and those of others, in addition to ones’ ability to regulate their own and other individual’s emotional responses. It influences your decision-making while being aware of the emotional reactions of yourself and those you are interacting and communicating with.

Emotionally intelligent individuals – know what to say and how to deliver the message based on their audience and the environment. It is not speaking your mind or allowing loose words to leave your lips. The best analogy is – using a verbal filter. You wouldn’t have coffee grinds with your coffee, so you use a filter to limit the consumption of oily diterpene substances to prevent long-term health issues. Similarly, is the case with your team; the absence of using appropriate filters will create long-term motivation and engagement issues. People who “shoot from the hip” and “tell it like it is” are indeed signaling negative impressions and invoking frustration, anger, and bitterness, commonly directed toward the individual delivering the message.

Teams with leaders who lack EQ are short-lived in terms of their tenure and commitment to the organization, and in some cases, more severe actions are taken. When you can effectively assess your audience while being socially and environmentally aware while delivering your message accordingly, it has a greater reach for the receivers, and it is more positively accepted. This is not to say that sugar-coating is necessary because EQ is not sugar-coating, but it’s also not “keeping it real.” It is, however, leveraging reality and honestly delivering a message that others can positively accept while inspiring action.

Emotionally intelligent people are conscious of theirs and others’ emotional states, can effectively manage the communication landscape resulting in the best short-term and long-term outcomes. Leaders are who are emotionally intelligent or who exercise EQ have more engaged teams who are willing to follow them wherever they go in their endeavors. Additionally, team-members who can exercise EQ are more cohesive and innovative.

Action that leads to frustrated outcomes are temporary and will not be sustained over time. And action does not equal success. However, inspired action leads to success, retention, and the sustainment of quality outcomes that will be repeated over time by committed team members.


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